Shipping policy

Effective August 15, 2026

La Born ships orders with care and aims to provide clear, reliable delivery expectations. Please review the information below before placing your order.

U.S. Shipping Rates

Standard Shipping — $7.99: applies when the merchandise subtotal is $0.00–$99.99 after discounts.
Free Standard Shipping: applies when the merchandise subtotal is $100.00 or more after discounts.
Express Shipping — $15.00: estimated transit time is 1–2 business days after shipment and is offered only when displayed as available at checkout.

The free-shipping threshold is calculated from the merchandise subtotal after discounts and before taxes and shipping charges.

Processing and Transit Times

Orders are generally processed within 1–2 business days. After an order ships, Standard Shipping generally takes 3–5 business days. Processing time and carrier transit time are separate.

Orders are not processed or shipped on Saturdays, Sundays, or U.S. holidays. Processing may take longer during sales, new product launches, or other high-volume periods. Delivery estimates are not guarantees and may vary because of carrier operations, weather, service disruptions, or destination.

Tracking

When your order ships, tracking information will be sent to the email address used at checkout. Please allow time for the carrier to update the first scan.

Shipping Destinations

We currently ship to U.S. destinations available at checkout, including Alaska, Hawaii, U.S. territories, and APO/FPO addresses. Delivery to non-contiguous states, territories, and military addresses may take longer than the standard estimate. International shipping is not currently available.

Address Changes and Undeliverable Packages

If you need to change a shipping address, contact hello.shoplaborn@gmail.com as soon as possible. We will make a reasonable effort to help, but an address change cannot be guaranteed after an order has entered processing or shipped.

If an order is returned or must be shipped again because the customer entered an incorrect or incomplete address, the customer is responsible for any additional shipping charge.

Packages Marked Delivered

If tracking shows “Delivered” but the package cannot be located, please wait 24 hours because carriers sometimes scan packages before final delivery. Check around the delivery location, with household members or neighbors, and with the carrier.

If the package is still missing, contact hello.shoplaborn@gmail.com within five days of the carrier’s delivery scan. La Born will help with the carrier investigation. Depending on the investigation results and available inventory, we may offer a replacement or store credit.

Damaged, Incorrect, or Missing Items

Contact us within three business days of delivery if an item is damaged, incorrect, or missing. Include the order number and photographs that clearly show the issue when available. If we confirm a defect or La Born fulfillment error, you will not be charged return shipping. When possible, we will send a replacement; if inventory is unavailable, we will provide store credit or another resolution required by applicable law.