Refund policy

Effective August 15, 2026

We hope you love your La Born purchase. If an eligible item is not right for you, the following policy explains how to request a return.

14-Day Return Window

A return request must be submitted within 14 days of the carrier-confirmed delivery date. The approved return must also be shipped within 14 days of that delivery date. Returns sent without prior authorization may be refused.

How to Start a Return

Submit a request through your customer account at account.shoplaborn.com or email hello.shoplaborn@gmail.com with your order number and the item you wish to return.

If approved, we will provide return instructions and the authorized return address. Please do not send merchandise to an address that has not been provided in your approval instructions.

Eligible Return Condition

Returned merchandise must be:

Unworn, unwashed, and undamaged;
In original condition with all original product tags attached;
Free of makeup and deodorant marks;
Free of perfume, smoke, detergent, or other odors; and
Free of pet hair.

Items that do not meet every condition may be declined and returned to the customer. We will communicate with you if an item cannot be accepted.

Non-Returnable Items

Sale items;
Items marked “Final Sale”;
Gift cards; and
Any item specifically identified on its product page as non-returnable for hygiene reasons.

Store Credit

Approved returns are inspected before credit is issued. Please allow up to 14 days after we receive the returned item for inspection and issuance of an eligible electronic gift card or store credit. Eligible returns are refunded only as an electronic gift card or store credit. Refunds are not issued to the original payment method unless required by applicable law.

Return Shipping

For returns based on fit, preference, or a change of mind, the customer is responsible for return shipping. Use a trackable shipping service and keep the receipt and tracking number until the return is complete. La Born does not currently provide prepaid return labels.

Original order shipping charges and Express Shipping surcharges are non-refundable. No additional restocking fee is charged.

Damaged, Incorrect, or Missing Items

Contact hello.shoplaborn@gmail.com within three business days of delivery if an item is damaged, incorrect, or missing. We may request the order number and photographs that show the issue. If we confirm a defect or La Born fulfillment error, you will not be charged return shipping. When possible, we will send a replacement. If inventory is unavailable, we will provide store credit or another appropriate resolution required by applicable law.

Exchanges

Because inventory changes quickly, direct size or product exchanges cannot be guaranteed. The standard process is to return the original item, receive store credit after inspection, and place a new order for the preferred size or item. The desired item may sell out while the return is in transit or under review.