FAQ

Shipping

How much is U.S. shipping?

Standard Shipping is $7.99 for merchandise subtotals from $0.00 to $99.99 after discounts. Orders with a merchandise subtotal of $100.00 or more after discounts receive Free Standard Shipping. The threshold excludes taxes and shipping charges.

How long will my order take?

Orders are generally processed within 1–2 business days. Standard Shipping generally takes 3–5 business days after shipment. Processing time and transit time are separate. Orders are not processed or shipped on weekends or U.S. holidays, and high-volume periods may cause delays.

Will I receive tracking?

Yes. Tracking information is emailed when the order ships. Carrier delivery times may vary.

Where does La Born ship?

We currently ship to U.S. destinations available at checkout, including Alaska, Hawaii, U.S. territories, and APO/FPO addresses. International shipping is not currently available.

My package says Delivered, but I cannot find it. What should I do?

Wait 24 hours, check around the delivery location and with neighbors or household members, and contact the carrier. If the package remains missing, email hello.shoplaborn@gmail.com within five days of the delivery scan so we can assist with an investigation.

Returns

What is the return window?

Request the return and ship the approved return within 14 days of the carrier-confirmed delivery date. Unauthorized returns may be refused.

How do I request a return?

Use the return request option in your customer account at account.shoplaborn.com or email hello.shoplaborn@gmail.com. Approved instructions will include the authorized return address.

Who pays return shipping?

For fit, preference, or change-of-mind returns, the customer pays return shipping and must use a trackable service. La Born does not currently provide prepaid return labels. Original shipping and Express Shipping charges are non-refundable, and no additional restocking fee is charged.

How will I receive my return credit?

After an approved item passes inspection, credit is issued only as an electronic gift card or store credit, unless applicable law requires a different refund method.

Can I exchange a size or item?

Direct exchanges are not guaranteed because inventory changes quickly. Return the original item, receive store credit after inspection, and place a new order for the preferred item. The desired item may sell out while the return is being processed.

What if my item is damaged, incorrect, or missing?

Email hello.shoplaborn@gmail.com within three business days of delivery. Include your order number and photographs when available. If we confirm a defect or fulfillment error, you will not be charged return shipping. We will send a replacement when possible; otherwise, we will provide store credit or another resolution required by applicable law.

For complete details, review our Shipping Policy and Return Policy.